The ANMF will provide a full refund for the module or modules purchased with a credit card if we receive an email request within 24 hours of the purchase. If a module is already completed, no refund will be given for that module.
The ANMF will provide a full refund in the case of a system failure of the learning platform. i.e. the learning platform becomes significantly or permanently unavailable due to technical failure. What constitutes a significant time is at the discretion of the ANMF, but does not include outages of a temporary nature.
Refunds in this case will only be given for uncompleted modules.
Member credit has no intrinsic value, and cannot be exchanged, converted or refunded for money. It is a discretionary benefit provided to ANMF member that can only be used to exchange for modules.
The ANMF will reinstate the full value of member credit used to purchase modules if we receive an email request within 24 hours of the purchase of the module. If a module is already completed, no refund will be given for that module.
This refund policy does not override your statutory rights under Australian Consumer Law.
Refunds can be claimed by email to CPDportal@anmfvic.asn.au. The onus is on the learner to request this refund. This email must include your full name, member or non-member ID (do not send us your password), contact telephone, name of module or modules purchased, and purchase date.
The ANMF will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you requested it.
Definition of terms:
The decision to proceed with or reschedule a seminar is based on the number of participants registered, however if ANMF (Vic Branch) Education Centre cancels a session you will receive a full refund.
If you cancel your registration the following will apply:
Module expiry – modules will expire if not used or attempted within 1 year of purchase
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