1 hour CPD.  

This module describes difficult and challenging behaviours commonly exhibited by clients and/or their families or friends in primary healthcare settings. It discusses how best to respond to these behaviours and the most effective ways to manage incidents.  It provides step-by-step guidance to defusing tension and prevent the escalation of an incident, with examples of practical interventions that could be applied in a variety of circumstances.

Key learning outcomes

At the end of this module, participants should be:

1. able to identify different types of challenging behaviours
2. able to recognise the early signs of challenging behaviours
3. aware of short-term methods of responding to challenging behaviours
4. aware of long-term strategies for preventing challenging behaviours.

ANMF (Vic Branch) members receive annual credit for online CPD modules to help meet your registration renewal requirements. Full- and part-time members receive $400; members on parental leave receive $120; student members receive $80. Credit renews every June.

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